Privacy policy.
Introduction
Cumulus Tax ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage personal information obtained through our website and in the course of developing, implementing and supporting our SaaS solution, Spark.
Scope of Policy
This Privacy Policy applies to all users of Spark, visitors to the Cumulus Tax website, and individuals engaging with our services. By accessing Spark, our website, or using our services, you consent to the collection and use of your information as described in this policy.
Information We Collect
We may collect the following types of information:
Personal Information
Name, email address, phone number, and other contact details.
Job title, company name, and business details for corporate clients.
User credentials for accessing Spark.
Technical Information
IP address, browser type, and operating system.
Usage data, including pages visited, time spent on the site, and links clicked.
Other Information
Feedback provided through surveys or forms.
Correspondence with our team.
How We Use Your Information
We use the information collected for the following purposes:
Service Delivery: To provide and maintain our services, ensuring they meet user needs.
Product Development: To analyse usage patterns and enhance our products and support offerings.
Customer Support: To address inquiries, resolve issues, and provide technical assistance promptly.
Marketing Communications: To share updates, newsletters, and promotions with your consent.
Legal and Security Compliance: To fulfill legal obligations and safeguard our systems and data effectively.
Information Sharing
We do not sell, rent, or trade your personal information. However, we may share information:
With Service Providers: For hosting (eg, AWS or Azure) and email communication.
With Legal Authorities: If required by law or to protect our rights and interests.
For Business Transactions: In the event of a merger, acquisition, or sale of assets.
Data Security
Cumulus Tax is certified to ISO 27001:2013, and we take appropriate measures to protect your information, including encryption, access controls, and secure storage systems.
International Data Transfers
Our primary hosting is within Australia; however, certain third-party providers may process data outside Australia. We ensure that these providers adhere to equivalent data protection standards.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
Your Rights
Most of our users reside in Australia and are covered by the Australian Privacy Act 1988. Users outside Australia may have additional rights under their local privacy laws, including:
Access and correct your personal information.
Request deletion of your data.
Object to or restrict processing of your data.
Lodge a complaint with a relevant supervisory authority.
To exercise your rights, contact us at jim@cumulustax.com.au.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these sites.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be effective upon posting on our website.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at jim@cumulustax.com.au.